الأسئلة الشائعة
Please reach out to us through any of our customer support channels and a member of our team will be happy to assist you. Please ensure you have your order number at hand.
Call: +965 22282288
Email: info@cchyper.com
In the very unlikely event that your items have not reached you, please reach out to us through one of our customer support channels and a member of our team will be happy to help you track down your order. Please ensure you have your order number at hand.
Call: +965 22282288
Email: info@cchyper.com
Under the circumstances that an item from your cart is out of stock, we may have sent you only the available products, as well as any agreed substitutes and alternatives to the products that were out of stock. Don’t worry though, you will never be charged for any item without notice - we only charge you for items that we deliver to you.
If you need any more help, please reach out to us through one of our customer support channels and a member of our team will be happy to assist you. Please ensure you have your order number at hand.
Call: +965 22282288
Email: info@cchyper.com
Here at CCHyper, our team takes special care to ensure that your order reaches you in perfect condition. On the rare occasion that you do receive a damaged item, please raise a return request from your CCHyper account through “Contact Us” and we will try to fix the situation as soon as possible.
If you already have an account at CCHyper, proceed to “My Account” and then open “My Orders” to select the order you wish to cancel/change. If the order is still not processed, you can make the changes/cancellation.
Please note that orders that have been Processed are not eligible to be changed/cancelled.
You can cancel your order up to 8 hours before the delivery time slot by contacting us through “Contact Us”. If you have made the purchase online with a KNET, payment will be refunded in 3-5 business days. If you made your transaction through Credit/Debit Card online, the refund time will depend on your respective bank.
We’re sorry if the item you want is out of stock. There are times when we will continue to show products that are out of stock so that you can have access to the product details in case you need to buy them at a later date. We are always working hard to ensure that your favorite items on CCHyper are constantly in stock.
Our Returns procedure is simple and easy. If the product is unopened and still in its original condition and packaging, you can return it within 14 calendar days from the date of receipt. Note that some items are not refundable – more details can be found in our Refund and Exchange Policy.
Click on the link to see what is eligible to return and what is not.
We like to make things simple at CCHyper. Please reach out to us through one of our customers supports channels and a member of our team will be happy to support you. Please ensure you have your order number at hand.
Please note that the return will be allowed as per our Refund and Exchange Policy.
Call: +965 22282288
Email: info@cchyper.com
We are extremely sorry if you have received an item with a defect. Our City Hypermarket team works very hard to ensure that the products that reach you are of the highest quality. Please reach out to us through one of our customer support channels and a member of our team will be happy to assist you. Please ensure you have your order number at hand.
Call: +965 22282288
Email: info@cchyper.com
We operate from 10 am to 10 pm, 7 days a week. Available daily slots based on your delivery address can be viewed by visiting CCHyper. You have the option to select a suitable date and time for your deliveries so that they can reach you at a convenient time slot.
No - right now, our deliveries are limited within Kuwait only.
While our eventual aim is to be able to deliver to the whole of Kuwait, as of now, there are some areas where we do not deliver yet.
The areas that we do not deliver are:
Asma Governorate: Umm Al-Maradim Island, Qaruh Island, Auha Island, Kubbar Island, Mischan Island, Umm Al-Namel Island, Failaka Island.
Jahra Governorate: Kabd, Warba Island, Jahra Camps, Kazima, Abdally, Salmy, Bubyan Island, Bar Al-Jahra Governorate.
Ahmadi Governorate: Magwa, New Wafra, Shalehat Zoor, Janobyia Aljawakheer, Mina Abdullah Refinery, Shalehat Jlea'a, Shalehat Al-Nuwaiseeb, Shalehat Dba'ayeh, Kabd Agricultural, Shalehat Mina Abdullah, Shuaiba Industrial Western, Mina Abdulla, Shuaiba Industrial esterly, Al-Nuwaiseeb, Shalehat Al-Khiran, Mina Al-Ahmadi Refinery, Zoor, Shalehat Bneder, Rajim Khashman, Wafra, Wafra Farms, Sabah Al-Ahmad Al-Arine.
Currently, we do not offer live order tracking on our website. You are regularly notified of your order status via email.
In case you need any urgent updates on your order status, please call our Customer Care team at +965 22282288.
Our Minimum Order Value is 10.000 KWD. The general delivery charge is 1KWD, whereas free delivery is available for a minimum purchase of 40.000 KWD.
As of now, we do not have the express delivery option. We will be able to provide this service soon at a cost.
COD facility is not currently available. We will be able to provide this service soon - please refer back to this section for any updates.
If any, all limits are defined on the product page.
No, you cannot cancel once the order has been dispatched. In case you need to return or cancel your order after dispatch, you will need to accept the delivery and separately request a return of the product. Orders can be cancelled free of charge before dispatch, 8 hours before the delivery time slot.
See Return and Refund and Return policy for the process.
If there is an issue with the quality of the product or if some of your items are missing, please reach out to us through one of our customer support channels and a member of our team will be happy to support you. Please ensure you have your order number at hand. We will issue a refund following our Refund and Return policy and Kuwait law.
Call: +965 22282288
Email: info@cchyper.com
If an incorrect product is delivered due to our mistake, it will be replaced with the correct product within a targeted timeframe of 2-3 working days (subject to availability).
You can claim a refund within 14 days of delivery provided that the item is unused with original packaging or otherwise complies with our Return Policy.
We will try to contact you by phone or email to tell you that your delivery is on the way. However, if we are unsuccessful in reaching you, or if you are unable to collect the delivery within a reasonable time (15 minutes), we will aim to reschedule the delivery. It can be rescheduled for the next available date of your convenience.
Yes, you can nominate someone to accept the delivery as long as they are over 21 years of age.
Yes, you can change the address before delivery, but only if the new location is in the same city. You will need to call our customer service to ensure that we can fulfil the new requirement.
There are some locations where we cannot make deliveries, so please contact us 4 hours before your delivery time slot to avoid any inconvenience.
Existing orders cannot be amended to add new products. You will have to create a new order for the additional products.
The price of the items will be fixed on the day you placed the order.
Yes, we do.
At CCHyper, we offer you an easy-to-navigate and secure website that provides satisfactory payment solutions.
We use the most secure payment gateway to offer you a fast and secure method of payment using either KNET, MasterCard, VISA or Amex.
Store Credit cannot be used for any online purchases. Store Credit is only valid in the nominated store branch highlighted on the Credit Note.
Unfortunately, we do not accept online payment through Gift Vouchers. They must be used in-store in any of our branches.
Getting started with us is easy. Please visit us at CCHyper and click on “Register”. We will need your name, email address, and desired password to become part of our family.
You can log in at CCHyper and go to “My Account”, then select “Previous Orders”. You can also reach out to us through one of our customer support channels under “Contact Us” and a member of our team will be happy to assist you.
While creating an account at CCHyper, you can select the option “Newsletter Subscription”. If you are already an account holder, you can subscribe by selecting the “Subscribe to our Newsletter” and provide your E-mail details to activate your subscription.
If you wish to unsubscribe from our Newsletters, scroll down to the bottom of one of our Newsletter emails and click on the “Unsubscribe” link.