It is the way everyone does everything.
We strive to create an environment where individuals from all backgrounds, regardless of their beliefs or gender, feel welcome, respected, and included. We believe that everyone deserves the best experience, and we are committed to promoting an inclusive culture. We embrace and value diversity, equality, inclusion and belongingness because they increase our understanding of our customers and each other.
Our success depends on teamwork. Everything we do affects everyone. It is always our shared work, and our shared risks. We work together to achieve our company's vision and take responsibility for our actions. In the heart of working together, teamwork is not bound in the limits of departments, but to the work that needs to be done.
Integrity is at the core of City Hypermarket’s business dealings. We believe in honesty, transparency, and fairness in all our interactions with employees, customers, suppliers, and other stakeholders. It is doing the right thing even when no one is looking. We do and say the same thing every day to gain credibility and over time we gain integrity.
Passion is what drives us. We are constantly enthusiastic about our people and customers, and we are committed for the organization’s vision, mission, values and goals. Passionate people make a difference. It allows us to do more and be more.
Innovation is a key driver of our success. We encourage creativity, continuous improvement, and the development of new ideas. We are always seeking new ways to improve our products, processes, and operations, embracing change and driving progress. Innovation starts with us taking action, growing better every day.
We believe in the value of ownership as a mindset. It is important to us to take pride in everything we do, and to maintain honesty in all of our actions. Each individual in the organization is responsible and accountable for their roles, tasks, and the overall success of the company. When all of us operate like owners, we all benefit from the results.
At City Hypermarket, we are customer-focused. The way we meet our customer creates a strong message about who we are as a brand. Together, we always deliver value at heart as our compass in everything we do, for everyone we serve, in all walks of life and lifestyle. We feel great in giving what is best for our people and our customers.
Service Hero Awardin 2021
Tallest Packaged Product Towersince 2022
As we all celebrate our 25th Anniversary since our humble beginning in 1998, we are pushing forward to a new era of transformation and achieving new frontiers together. Our ambition is to do this while staying true to what makes us unique, to the things that shape us, and to the things we share – Our Identity. In the pages that follow, you will discover the essence of who we are as a company, written in simple words that resonate with meaning and purpose. You will uncover our key values — the bedrock upon which our company stands and thrives. Our Key Values are not just words to us; it is our way; it is the way everyone does everything. We hope this will be a guide and inspiration in your work for years to come. May you be inspired how our vision, mission and key values breathe life into our daily realities. May you see not just words on a page, but a vibrant culture that we must safeguard and uphold into our every interaction, decision, and endeavor. Thank you for joining us on this journey. Let’s make City Hypermarket better, together!
Elevating Lifestyles with Value at Heart We envision a world where every shopping experience with us brings not just products, but joy, convenience, and value to our customers' lives. This is our one big future that everyone can contribute.
Our shared purpose. What we do and who do we do it for. We are dedicated to becoming the number ONE hypermarket providing a seamless and affordable shopping experience, enriched by quality, variety, and unmatched customer care. Celebrating all lifestyles, where everyone finds joy in every aisle. Our success thrives on nurturing an engaged workforce, fostering growth, and exceeding expectations of our stakeholders.
