Collection and use of personal information
Personal information is data that can be used to identify or contact a single person.
You may be asked to provide your personal information anytime you contact City Hypermarket. City Hypermarket may share this personal information and use it following this Privacy Policy.
City Hypermarket may also combine it with other information to provide and improve our products, services, content, and advertisements. You are not obligated to provide the requested personal information; however, if you choose not to do so, we will not be able to provide you with our products, services, or be able to respond to any inquiries that you may have.
Below are some examples of the types of personal information City Hypermarket may collect and how we may use it:
What personal information we collect
When you download our mobile app or contact us through our website, we may collect a variety of information including your name, mailing address, phone number, email address, bank account information, company information, civil ID number and contact preferences, and credit card information.
How we use your personal information
• The personal information we collect allows us to keep you informed of the latest City Hypermarket service announcements, updates, and upcoming events
• We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content, and advertisements. It is also used for loss prevention and anti-fraud purposes
• We may also use personal information for internal purposes such as auditing, data analysis, and research to improve City Hypermarket products, services, and customer communications
• If you enter a contest or a similar promotion, we may use the information you provide in these programs
Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
• We may collect information such as your profession, language, zip code, area code, unique device identifier, reference URL, location, and time zone in which the City Hypermarket service is used so that we can better understand customer behavior and improve our products, services, and advertising.
• We may collect information related to customer activities on our website, other online platforms, and our application. This data is collected and used to help us provide more useful information to our customers and understand which parts of our site, products, and services are of most interest.
Collected data is considered non-personal information for this Privacy Policy.
We may collect and store details about how you use our services, such as search queries etc. This information may be used to improve the relevance of the results provided by our services to maintain the quality of our online services.
If we combine non-personal information with personal information, the combined information will be treated as personal information as long as it remains combined.
Cookies and Other Technologies
The City Hypermarket's website, online services, interactive applications, emails, and advertisements may use ‘cookies’ and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
We treat information collected by cookies and other technologies as non-personal information.
IP addresses and similar identifiers are considered personal information under local law, thus, we also treat these identifiers as personal information.
When non-personal information is combined with personal information, we treat the combined information as personal information for this Privacy Policy.
Service Providers
City Hypermarket shares personal information with companies that provide services such as processing information, extending credit, fulfilling customer requests, product delivery, managing and improving customer data, providing customer service, assessing your interest in our products and services, as well as conducting customer research and satisfaction surveys. These companies will manage your information as per their respective policies and may be located wherever City Hypermarket operates.
Others
It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities inside or outside your country of residence for City Hypermarket to disclose your personal information.
We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other issues of public concern.
We may also disclose information about you if we determine that the disclosure is reasonably necessary to enforce our Terms and Conditions or to protect our operations or our users.
Safety and retention of personal information
Clicking makes it easy for you to keep your personal information accurate, complete, and up-to-date. We will retain your personal information for the period necessary to fulfil the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.
Access to personal information
You can help ensure that your contact information and preferences are accurate, complete, and up-to-date by logging into your account. As for other personal information that we keep, we provide you with all-purpose access which includes requesting that the data be corrected if it is inaccurate or deleting the data if City Hypermarket is not required to keep it by law or for legitimate business purposes.
We may refuse to process requests that are extremely impractical, or local law does not require access to. Frivolous/malicious requests with the potential to endanger another's privacy will also be denied.
Third-party websites and services
City Hypermarket websites, applications and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include things like location data and/or contact details, is subject to their privacy practices. We encourage you to become familiar with the privacy practices of these third parties.
Privacy questions
If you have any questions or concerns about our privacy policy or data processing, or if you wish to file a complaint about a potential violation of local privacy laws, please contact us at:
Call: +965 22282288.
Email: info@cchyper.com
